Consumer Grievances Redressal Forum

For Electricity Consumers of Adani Electricity


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CGRF Complaint Handling Process

Consumer may file their complaints in forum for non-admission of grievance/ unsatisfactorily resolved grievance/grievance closure without consumer’s consent/direct/or non-redressal of grievance within resolution time by complaint resolution handling system (ICRS) of Distribution Licensee through complaint escalation matrix of my account section of OR ( for OTP based complaints)


Description English Marathi
CGRF-Complaint Handling Process
ICRS- Grievance Redressal Matrix